ABOUT THE ROLE
Provide exceptional technical support to end users. You'll partner with business and technical teams to deliver high-impact solutions while improving operational efficiency and user experience.
KEY RESPONSIBILITIES
- Lead initiatives centered on desktop support, account management, and troubleshooting
- Collaborate with cross-functional teams and business stakeholders
- Design, implement, test, and support technical solutions
- Document processes, standards, and best practices
- Continuously improve quality, performance, and operational efficiency
QUALIFICATIONS
- Bachelor's degree in a related field or equivalent experience
- 3+ years of relevant professional experience
- Strong communication, analytical, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
PREFERRED EXPERIENCE
- Hands-on experience with Microsoft 365, Windows, Active Directory, and ServiceNow
- Experience in enterprise or consulting environments
- Relevant certifications are a plus
- Experience with cloud-based platforms and modern development practices